:root{--bg: #f5f5f7;--panel: #ffffff;--panel-2: #fbfbfd;--border: rgba(0, 0, 0, .08);--border-strong: rgba(0, 0, 0, .12);--text: #1d1d1f;--muted: #6e6e73;--accent: #0071e3;--accent-hover: #0077ed;--accent-soft: #e8f1fd;--green: #1d8a4e;--green-soft: #e3f6ea;--amber: #9a6400;--amber-soft: #fbf0db;--red: #c5283d;--red-soft: #fbe7ea;--shadow: 0 1px 2px rgba(0, 0, 0, .04), 0 6px 24px rgba(0, 0, 0, .06);--radius: 18px;--radius-sm: 12px}*{box-sizing:border-box}html{-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,SF Pro Text,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.app{display:flex;min-height:100vh}.sidebar{width:248px;background:#ffffffb8;backdrop-filter:saturate(180%) blur(20px);-webkit-backdrop-filter:saturate(180%) blur(20px);border-right:1px solid var(--border);padding:26px 16px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column}.sidebar h1{font-size:17px;font-weight:600;letter-spacing:-.02em;margin:0 0 2px 10px}.brand{display:flex;flex-direction:column;align-items:flex-start;gap:8px;margin-bottom:4px}.brand-logo{width:52px;height:52px;object-fit:contain;margin-left:2px}.brand h1{margin:0}.login-logo{width:84px;height:84px;object-fit:contain;margin-bottom:18px;filter:drop-shadow(0 6px 20px rgba(0,0,0,.25))}.sidebar .sub{font-size:12px;color:var(--muted);margin:0 0 22px 10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav{flex:1}.nav-group{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin:16px 12px 4px}.nav-group-block:first-child .nav-group{margin-top:4px}.nav button{display:block;width:100%;text-align:left;border:none;background:transparent;padding:9px 12px;border-radius:10px;font-size:14px;cursor:pointer;color:var(--text);margin-bottom:2px;transition:background .15s ease,color .15s ease}.nav button.active{background:var(--accent);color:#fff;font-weight:500}.nav button:not(.active):hover{background:#0000000d}.main{flex:1;padding:32px 40px;max-width:1080px}.header-row{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;gap:12px}h2{margin:0;font-size:26px;font-weight:600;letter-spacing:-.02em}h3{margin:0 0 6px;font-size:16px;font-weight:600;letter-spacing:-.01em}.panel{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:22px;margin-bottom:18px;box-shadow:var(--shadow)}button.btn{border:1px solid transparent;background:var(--accent);color:#fff;border-radius:980px;padding:8px 16px;font-size:13px;font-weight:500;cursor:pointer;transition:background .15s ease,transform .05s ease,box-shadow .15s ease}button.btn:hover{background:var(--accent-hover)}button.btn:active{transform:scale(.98)}button.btn.secondary{background:var(--accent-soft);color:var(--accent)}button.btn.secondary:hover{background:#ddebfb}button.btn.ghost{background:#fff;color:var(--text);border-color:var(--border-strong)}button.btn.ghost:hover{background:#f5f5f7}button.btn:disabled{opacity:.45;cursor:default;transform:none}button.btn.working{opacity:1;cursor:progress}.spinner{display:inline-block;width:12px;height:12px;margin-right:7px;vertical-align:-1px;border-radius:50%;border:2px solid currentColor;border-top-color:transparent;animation:spin .6s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.spinner{animation-duration:1.4s}}.item{border-bottom:1px solid var(--border);padding:16px 0}.item:first-child{padding-top:4px}.item:last-child{border-bottom:none;padding-bottom:4px}.item .subject{font-weight:600;font-size:15px;letter-spacing:-.01em}.item .meta{font-size:12.5px;color:var(--muted);margin-top:3px}.item .preview{font-size:13px;color:#494950;margin-top:8px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.stat-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:12px;margin-bottom:14px}.stat-tile{background:var(--panel-2);border:1px solid var(--border);border-radius:16px;padding:16px 18px;text-align:left}.stat-num{font-size:26px;font-weight:680;letter-spacing:-.02em;line-height:1.1}.stat-lbl{font-size:12px;color:var(--muted);margin-top:4px}.topic-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px;margin-bottom:14px}.topic-card{background:var(--panel-2);border:1px solid var(--border);border-radius:16px;padding:16px 18px;transition:box-shadow .18s ease,transform .06s ease}.topic-card:hover{box-shadow:0 8px 26px #00000012}.topic-head{display:flex;align-items:center;gap:9px;margin-bottom:8px}.topic-dot{width:11px;height:11px;border-radius:4px;flex:none}.topic-name{font-weight:650;font-size:14.5px;letter-spacing:-.01em;flex:1;min-width:0}.topic-count{font-size:12px;font-weight:600;color:var(--muted);background:var(--accent-soft);border-radius:980px;padding:2px 10px}.topic-summary{font-size:13.5px;line-height:1.55;color:#3a3a40}@media(prefers-color-scheme:dark){.topic-summary{color:#c7c7cc}}.topic-points{margin:2px 0 0;padding-left:18px;font-size:13px;line-height:1.5;color:#3a3a40}.topic-points li{margin:3px 0}.topic-more{margin-top:6px;padding-left:0}@media(prefers-color-scheme:dark){.topic-points{color:#c7c7cc}}.tag{display:inline-block;font-size:11px;font-weight:600;padding:3px 9px;border-radius:980px;background:var(--accent-soft);color:var(--accent);letter-spacing:.01em}.tag.green{background:var(--green-soft);color:var(--green)}.tag.amber{background:var(--amber-soft);color:var(--amber)}.tag.red{background:var(--red-soft);color:var(--red)}.cluster{border:1px solid var(--border);border-radius:var(--radius-sm);padding:16px;margin-bottom:14px;background:var(--panel-2)}.cluster h3{display:flex;align-items:center;gap:10px}table{width:100%;border-collapse:collapse;font-size:13.5px}th,td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--border)}th{color:var(--muted);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.03em}tr:last-child td{border-bottom:none}.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}input,select,textarea{font:inherit;padding:9px 12px;border:1px solid var(--border-strong);border-radius:10px;width:100%;background:#fff;color:var(--text);transition:border-color .15s ease,box-shadow .15s ease}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}textarea{min-height:150px;font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:12.5px}label{font-size:12px;color:var(--muted);display:block;margin-bottom:5px}code{background:#0000000d;padding:1px 6px;border-radius:6px;font-size:12px}.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px;flex-wrap:wrap}.pills{display:flex;gap:6px;background:#0000000d;padding:4px;border-radius:980px}.pill{border:none;background:transparent;color:var(--muted);padding:6px 14px;border-radius:980px;font-size:13px;font-weight:500;cursor:pointer;transition:background .15s ease,color .15s ease}.pill:hover{color:var(--text)}.pill.active{background:#fff;color:var(--text);box-shadow:0 1px 3px #0000001a}.search{max-width:280px;border-radius:980px;padding:8px 14px}.filterbar{display:flex;gap:6px;flex-wrap:wrap}.filterbar .pill{background:#0000000d}.filterbar .pill.active{background:var(--accent);color:#fff;box-shadow:none}.muted{color:var(--muted);font-size:13px}.center{display:flex;align-items:center;justify-content:center;min-height:100vh;flex-direction:column;gap:18px}.center h1{font-size:28px;font-weight:600;letter-spacing:-.02em;margin:0}.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:radial-gradient(1200px 600px at 50% -10%,#2aa3d6 0%,transparent 60%),linear-gradient(160deg,#014a78,#02659a 45%,#0a86c0)}.login-card{text-align:center;color:#fff;max-width:420px;width:100%}.login-title{font-size:34px;font-weight:600;letter-spacing:-.02em;margin:0 0 28px;text-shadow:0 2px 20px rgba(0,0,0,.25)}.login-btn{display:inline-block;text-decoration:none;padding:12px 40px;font-size:15px;background:#fff;color:#02659a;border-radius:980px;font-weight:600;box-shadow:0 8px 30px #00000040}.login-btn:hover{background:#f0f7fb;text-decoration:none}.table-wrap{overflow-x:auto}.org-table{table-layout:fixed;min-width:960px}.org-table th:nth-child(1){width:104px}.org-table th:nth-child(3){width:180px}.org-table th:nth-child(4){width:200px}.org-table th:nth-child(6){width:92px}.org-table td{vertical-align:top;word-break:break-word}.org-table select,.org-table input{max-width:100%}.cell-item{font-weight:500}.cell-reason{font-size:12px}button.btn.btn-sm{padding:5px 10px;font-size:12px}.ai-box{background:var(--accent-soft);border:1px solid #d6e7fb;border-radius:var(--radius-sm);padding:10px 12px;margin:4px 0 10px;font-size:13px;color:#1d1d1f}.mail-body{margin-top:10px;padding:12px 14px;background:var(--panel-2);border:1px solid var(--border);border-radius:var(--radius-sm);font-size:13px;line-height:1.55;white-space:pre-wrap;word-break:break-word;max-height:360px;overflow-y:auto}.ticket-thread{margin-top:10px;display:flex;flex-direction:column;gap:8px;max-height:420px;overflow-y:auto;padding-right:2px}.ticket-msg{background:var(--panel-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:9px 12px;border-left:3px solid var(--muted)}.ticket-msg.staff{border-left-color:var(--accent);background:color-mix(in srgb,var(--accent) 5%,var(--panel-2))}.ticket-msg-head{display:flex;justify-content:space-between;align-items:baseline;gap:10px;margin-bottom:5px}.ticket-msg-who{font-weight:600;font-size:12.5px}.ticket-msg-when{color:var(--muted);font-size:11.5px;white-space:nowrap}.ticket-msg-body{font-size:13px;line-height:1.5;white-space:pre-wrap;word-break:break-word}.cluster.today-now{border-color:var(--accent);box-shadow:0 1px 2px #0000000a,0 4px 16px #0071e31a}.reply-box{background:var(--panel-2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;margin:4px 0 10px}.reply-head{font-size:13px;margin-bottom:8px}.timeline{margin-top:12px;padding-left:6px;border-left:2px solid var(--border)}.tl-row{display:flex;align-items:center;gap:10px;padding:5px 0 5px 12px;position:relative;font-size:13px}.tl-dot{width:8px;height:8px;border-radius:50%;background:var(--muted);position:absolute;left:-5px}.tl-row.me .tl-dot{background:var(--accent)}.tl-who{font-weight:600}.tl-row.me .tl-who{color:var(--accent)}.tl-when{margin-left:auto}.banner{background:var(--accent-soft);color:var(--accent);padding:12px 16px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;margin-bottom:16px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}@media(max-width:820px){.grid2{grid-template-columns:1fr}.app{flex-direction:column}.sidebar{width:100%;height:auto;position:sticky;top:0;z-index:10;padding:12px 14px;border-right:none;border-bottom:1px solid var(--border)}.brand{flex-direction:row;align-items:center;gap:8px}.brand-logo{width:30px;height:30px}.sidebar h1{display:inline-block;margin:0 12px 0 4px}.sidebar .sub{display:none}.nav{display:flex;gap:6px;overflow-x:auto;padding-bottom:4px}.nav button{white-space:nowrap;margin-bottom:0;padding:8px 12px}.nav-group-block{display:contents}.nav-group{display:none}.sidebar>div:last-child{display:flex;gap:8px;margin-top:10px}.sidebar>div:last-child .btn{width:auto!important;flex:1}.main{padding:18px 16px;max-width:100%}h2{font-size:22px}.header-row{flex-direction:column;align-items:flex-start}.toolbar{flex-direction:column;align-items:stretch}.search{max-width:100%}.pills{overflow-x:auto}}